Terms & conditions
Event Booking
Please reserve your date as soon as possible, events should be booked 7 days in advance depending on availability.
We may be able to accommodate bookings within 7 days, please contact us immediately.
Guaranteed number of guests and menus are required 3 days in advance of the event to ensure preparation and product ordering.
If the number of guests decrease within 3 days of the event , the final bill will be charged according to the original guarantee.
If we do not receive a final guest guarantee, the number of guests at the time of the booking is considered the guarantee.
Menus should be decided 7 days prior to the event in order to ensure availability of food and beverage.
We may be able to accommodate changes to menus within 7 days depending on availability of ingredients.
A credit card number guarantee is required at the time of final booking, your card number will be put
into our SeatMe reservations account to ensure safety and privacy.
Payment
Payment can be made the day of the event by Cash or Credit Card.
Payment the day before the event can be made by Cash or Credit Card.
Bank transfer can be made anytime prior to the event.
We accept Visa, Master Card, JCB, American Express, Diners. A 3% service charge will be
applied to all credit card payments.
Any additional fees that may occur after initial payment must be made within 48 hours after the event date.
This may include additional F&B services, food, beverages, equipment, and staff based on custom events.
Booking via Accommodation Agents
If your event is booked through an accommodation agent, we will send an invoice to that accommodation's
management and payment will be settled between MIH and that agent.
Cancellation Policy
Cancellation is free of charge up until 7 days in advance of the event. Cancellation 6 days prior to, including event day, will require 100% payment of agreed services. Any rental equipment and supplies will require 100% payment at
any cancellation time.
Minimum Orders
Minimum food and beverage order of at least 6 adults or equivalent money.
Host & Chef
All dinner events include 1 Host & 1 Professional Chef for up to 4 hours including set up time, service, and cleaning.
Depending on the size of the event, we typically need 1.5 hours prior to the event to set up and for final food preparations,
so please ensure that someone is at your home or accommodation or please arrange to let us in!
Event Scheduling & Times
We ask that you provide us with dinner starting time one week prior to event. Dinner start times are between 17:00-20:00. Please arrange for a timely start to your dinner as previously agreed upon, we don't want to overextend our welcome!
Dietary Restrictions & Allergies
We try our best to accommodate all requests, please let us know at the time of booking of any guest allergies or restrictions.The responsibility lies with the guest, substituting dishes may not be available at the last moment.
With proper notice, via email, we can changes menus accordingly.
Event Supplies
MIH will provide a host & chef, plates, utensils, cutlery, wine glasses, cloth napkins and all supplies to cater your event. If there are items in your home or accommodation that you would like us to use, please let us know prior to the event.
Product Availability
Our menus are based on seasonal ingredients to ensure quality and freshness. Some items may suddenly become unavailable from our suppliers, we will substitute equivalent ingredients.